Privacy Policy

Reach Platform LLC ("Rakia," "we," "us") operates the Rakia mobile app and web portal. This policy explains what data we collect, how we use it, and your choices regarding that data.

Information We Collect

When you use Rakia, we collect the following types of information:

• Account information — your name, email address, and phone number(s)
• Contacts — contacts you add to your Rakia workspace
• Communications — call logs, SMS messages sent and received through your Rakia number, and voicemail recordings
• Payment information — billing details processed through Stripe (we do not store full card numbers)
• Usage data — error logs and app performance data to help us fix bugs and improve the service

How We Use Your Information

• To provide and maintain the Rakia service (calls, SMS, voicemail)
• To process payments and manage your subscription
• To send transactional notifications (e.g., verification codes, account updates)
• To diagnose technical issues and improve app reliability
• To comply with legal requirements, including telecommunications regulations

We do not sell your personal data. We do not use your call or message content for advertising.

Third-Party Services

Rakia relies on the following third-party services to operate:

• Twilio — powers phone calls, SMS messaging, and phone number provisioning
• Supabase — database and authentication infrastructure
• Stripe — payment processing
• OpenAI — voicemail transcription and optional text-to-speech voicemail greetings
• Apple, Google, and Firebase push services — delivering call and message notifications to your devices
• Resend — sending account and notification emails

Each service processes data according to their own privacy policies. We only share the minimum data necessary for each service to function.

Data Storage & Security

Your data is stored on servers located in the United States. We use encryption in transit (TLS) and at rest where supported by our infrastructure providers. Access to production systems is restricted to authorized personnel only.

Data Retention & Deletion

We retain your data for as long as your account is active. You can request deletion of your account or your organization's workspace at any time by emailing us; see our data deletion page for the steps and what is removed. When a workspace is deleted, we remove its contacts, call logs, messages, voicemail recordings, and associated account data. Some data may be retained briefly in backups or as required by law.

Children's Privacy

Rakia is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you through the app or by email. Continued use of Rakia after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or your data, contact us at cody@reachphone.co.